Convenience translation. The official Spanish-language charter governs. Under Mexico’s Federal Consumer Protection Law, consumers who hire real-estate brokerage services have the right to:
- Receive clear, truthful, verifiable and timely information about the services offered, including their scope, commissions, fees, expenses, term and other contractual conditions.
- Review the complete adhesion contract in advance and receive a copy duly signed by the parties.
- Have clear and equitable clauses that contain no abusive provisions and do not require the waiver of rights recognized by applicable law.
- Receive dignified, respectful and non-discriminatory treatment while services are provided.
- Have Key Fractional provide its services diligently, professionally, in good faith and in accordance with the agreed conditions.
- Receive truthful information about marketing status and actions taken, where required under the contract.
- Have commissions, fees and any other compensation charged only under the agreed terms and amounts.
- Have personal data protected in accordance with applicable law and Key Fractional’s Privacy Notice.
- Request clarifications and submit complaints or claims directly to Key Fractional.
- Contact Mexico’s Federal Consumer Protection Agency (PROFECO) for guidance, to file a complaint or to seek conciliation if they believe their rights have been violated.
This Consumer Rights Charter is informational and is made available to consumers pursuant to the Federal Consumer Protection Law and other applicable provisions.